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Support services

Reporting and support services

The National Office for Child Safety (the National Office) provides national leadership to develop and deliver national policies and strategies to increase children’s safety and prevent harm to them.

The National Office does not investigate criminal matters, deliver child protection services or provide direct support services. However, help is available - contact details for police, state and territory child protection agencies, and support services are listed below. Non-english speakers can access these services through the Translating and Interpreting Services (TIS) by calling 131 450. TIS is available 24/7.

Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, please contact one of the dedicated services below.

If you need to report a crime contact your local police on 131 444 or call Crimestoppers on 1800 333 000

To report online child sexual abuse, including child sexual abuse material, please contact the Australian Centre to Counter Child Exploitation using the Report Abuse button.

You can also report illegal and harmful online content to the eSafety Commissioner.

Protecting Australia’s children is everybody’s business. If you suspect a child or young person is at risk of harm, abuse or neglect you can contact your relevant state or territory child protection agency.

ACT Child & Youth Protection Services

NSW Communities & Justice

NT Families

QLD Child Safety, Youth & Women

SA Child Protection

TAS Child Safety Service

VIC Children, Youth & Families

WA Department for Child Protection

1800Respect

  • 1800Respect – 1800 737 732 (24/7)
    • 1800Respect provides support for all people experiencing, or at risk of experiencing, sexual assault, domestic or family violence, their friends and family, and workers and professionals supporting them.
    • This includes providing support to people with a disability, Aboriginal and Torres Strait Islander people, those that identify as LGBTQIA+, and culturally and linguistically diverse people.

National Redress Scheme

  • National Redress Scheme – 1800 737 377 (8am-5pm, Monday-Friday)

Bravehearts

  • Bravehearts – 1800 272 831 (8:30am-4:30pm, Monday-Friday)
    • Bravehearts provides specialist child sexual assault and exploitation counselling and support services.

Blue Knot Foundation

  • Blue Knot Foundation – 1300 657 380 (9am-5pm, Monday-Sunday)
    • The Blue Knot Foundation empowers recovery and builds resilience for adults impacted by complex trauma.

PartnerSPEAK

  • PartnerSPEAK - 1300 590 589 (opening hours vary)
    • PartnerSPEAK provides advocacy and support for the non-offending partner and family of a perpetrator of child sexual abuse and child exploitation material.

Lifeline

  • Lifeline – 13 11 14  (24/7)
    • Lifeline provides 24 /7 crisis support and suicide prevention services.

Beyond Blue

  • Beyond Blue – 1300 22 4636 (24/7)
    • Beyond Blue provides support via the phone or online to people of all ages in Australia to equip individuals with the skills they need to look after their own mental health and wellbeing, and to create confidence in their ability to support those around them.

Care Leavers Australasia Network

  • Care Leavers Australasia Network – 1800 008 774 (9am-5pm, Monday - Friday)
    • Care Leavers Australasia Network offers support to people who have grown up in Orphanages, Children’s Homes, Missions and Foster Care in Australia and New Zealand, or whose parents or other family members had this experience.

In Good Faith Foundation

  • In Good Faith Foundation — 1300 12 4433 (Monday - Thursday)
    • In Good Faith Foundation provides case management and advocacy services to survivors, families and communities impacted by institutional abuses.

Alliance for Forgotten Australians

  • Alliance for Forgotten Australians — 0488 460 646 and 0419 854 980
    • Alliance for Forgotten Australians promotes the interests of the people known as Forgotten Australians, who experienced abuse during their institutional or other out-of-home care as children and young people in the last century in Australia.

QLife

  • QLife – 1800 184 527 (3pm-midnight everyday)
    • QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships.

knowmore

  • knowmore – 1800 605 762 (9am-5pm, Monday-Friday)
    • knowmore provides free legal advice and support to survivors of child sexual abuse.
    • This includes people who have experienced child sexual abuse in non‑institutional settings, and people who were sexually abused in an institution or any organisation that was involved with children. knowmore also works with Aboriginal and Torres Strait Islander people including Stolen Generation survivors, and with young people who are leaving care.
    • knowmore’s services include legal advice and assistance, support services, financial counselling, and culturally safe supports for Aboriginal and Torres Strait Islander people.

Find and Connect Support Service

Kids Helpline

Kids Helpline provides free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25.

  • 1800 55 1800

Headspace

Headspace provide mental health support to 12 - 25 year olds through over 110 national headspace centres, over the phone or online.

With a focus on early intervention, Headspace work with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future.

eSafety

The eSafety website provides information and advice for kids and young people about how to keep safe online, what to do if something goes wrong and how to complain about online bullying or abuse.

ReachOut

ReachOut offers a range of online supports for young people aged 12–25, with a focus on supporting their mental health and wellbeing through everyday issues and tough times.

Youth Law Australia

Youth Law Australia provides free, confidential legal information, help and referrals to young people under 25 and their advocates.

  • 1800 950 570 (9:30am-5pm, Monday-Friday AEST) if you live in SA, NSW, TAS, QLD, NT or ACT; or (02) 9067 6510 if you do not live in these states (9:30am-5pm, Monday-Friday AEST).
  • You can also submit a form on Youth Law Australia’s website or email advice@lawmail.org.au.
  • Survivors & Mates Support Network – 1800 472 676 (9am-5pm, Monday -Friday)
    • Survivors & Mates Support Network employs qualified staff who have experience working with male survivors of child sexual abuse to provide on-going support services, and facilitates support groups and workshops for men, their families, and supporters.
  • Mensline – 1300 78 99 78 (24/7)
    • MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.
  • Blue Knot Foundation –1800 421 468 (9am-6pm Monday-Friday and 9am-5pm on weekends).
    • The Blue Knot Foundation also provides support and referrals for people with disability, their families and carers, and anyone affected by the Disability Royal Commission.

More children and young people in Australia are using online technologies regularly, for education, recreation and socialising. Many organisations are also using online technologies to interact with children and young people and deliver services to them.

While online technologies are usually used in a positive way, there is still a risk children and young people will be exposed to cyberbullying, inappropriate or harmful content, and unwanted contact from strangers. It is important that children and young people, their carers, and organisations that interact with children online are equipped to manage and respond to these risks, and prevent harm to children online.

Keeping children safe, both offline and online, requires joint effort across government agencies. Our office works with many partners, including the eSafety Commissioner and Australian Federal Police, on national plans to prevent harm to children and young people online.

The eSafety Commissioner has a wide range of educational and practical online safety resources for all age groups, including specific material for children and young people. These resources include, but are not limited to, tips to stay safe online, how to respond to cyberbullying, identifying and responding to unwanted contact, and sharing personal information online. The eSafety Commissioner also provides resources for organisations, such as the Toolkit for Schools, to support them in creating safer online spaces. These resources can be applied across all organisations that engage with children and young people.

The eSafety Commissioner can also help take action against cyberbullying and online abuse against children, image-based abuse and illegal and harmful online content. More information about what you can report to the eSafety Commissioner is available on eSafety Commissioner website.

The Australian Federal Police leads the ThinkUKnow program – a national program delivering online child safety information in schools and organisations to parents and carers, teachers and students from the first year of school to Year 12. You can book a presentation online through their Book a Presentation page. The ThinkUKnow website also has useful resources and information about staying safe online for children, young people and parents and carers.