8:30am-4:30pm, Monday-Friday (hours may vary on public holidays)
If you, or someone you know, has been impacted by or is concerned about a child's safety, there are services and resources available to help.
If you need information or resources for reporting child safety concerns, please visit our dedicated Make a report page.
The National Office for Child Safety (the National Office) provides national leadership to develop and deliver national policies and strategies to increase children's safety and prevent harm to them, with a particular focus on child sexual abuse.
The National Office does not investigate criminal matters, deliver child protection services or provide direct support services. However, help is available - contact details for support services are listed below, and you can find out how to report child sexual abuse on our Make a report page.
Non-English speakers can access these services through the Translating and Interpreting Services (TIS) by calling 131 450. TIS is available 24/7.
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. The NRS is available 24/7.
Information relating to child safety and protection may bring up strong feelings for some people. Remember, you are not alone. If you need assistance or support, contact details for dedicated support services are below.